Controller / User Interface | 4-7
Problem Encountered
“OFFLINE” is displayed in the Status field on the General tab.
Corrective Action
Ensure both Device Enabled and Live Data (General tab) are selected to
establish communication.
Check the serial cable for proper connections and for damage such as cuts,
nicks, or burn marks. Also, check it to ensure the internal wiring is terminated
at the connectors.
Problem Encountered
“DISABLED” is displayed in the Status field on the General tab. This mes-
sage indicates the computer is connected to the analyzer but not communicat-
ing with it.
Corrective Action
Enable Device Enabled, if necessary, to establish communication.
Check the analyzer markings to ensure it is a Model 933 Analyzer (the Con-
figurator Software cannot communicate with other analyzer models).
Problem Encountered
The Device Properties command under the Edit menu is greyed out (access
to the M933 Properties dialog box is not available). If this occurs, the analyzer
configuration and calibration parameters cannot be viewed or modified. This
problem suggests that the “M933.dyc” file has become corrupt.
Corrective Action
Delete the “M933.dyc” file from the C:\AMETEK\M933 folder. The software
will restore this file (and correct the problem) the next time it is started.
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