4-6 | Model 933 UV Analyzer
Congurator Software Troubleshooting
This section describes problems (alarms or “errors”) that may be encoun-
tered while attempting to establish communication between the analyzer
and the computer, or when starting the software. Communication alarm
messages are displayed in the Status field on the General tab and in the
Devices & Log window. If this window is not displayed in the M933 Con-
figurator main window (Figure 4-4), select View\Devices & Log or click
to display it.
If communication problems occur, review this section and perform the
corresponding corrective action to fix any problems.
Problem Encountered
“Wrong Device” is displayed on the Devices & Log window.
Corrective Action
Check the analyzer markings to ensure it is a Model 933 Analyzer (the Con-
figurator Software cannot communicate with other analyzer models).
The COM Port Parameter Settings may be incorrect. Review the settings in
the Serial Port Configuration dialog box and verify or change them to the
proper settings. The address must also match that of the analyzer – check the
analyzer Address on the Device Communication tab and change it if neces-
sary.
Problem Encountered
“Connected” is displayed on the Devices & Log window, but the software is
not communicating with the analyzer.
Corrective Action
Enable Live Data to establish communication.
Problem Encountered
“DEMO Online” is displayed in the Status field on the General tab. This mes-
sage will be displayed if Live Data (General tab) is not selected (but Device
Enabled is).
Corrective Action
Enable Live Data to establish communication.
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