Maintaining the device
60
Problem Possible cause Recommended action
Error messages
appear when the
control software
runs.
z
The
parameters
are not set
properly.
z
Errors occur
when the
software
communicates
with
hardware.
1. Perform a self-test in the
system maintenance interface.
Check the record of the
hardware that fails the self-test.
2. Check error messages in the
log, and solve the problem
according to the on-screen
instructions.
3. Restart the device.
4. If the problem persists, contact
the technical support.
The flow cell
cannot be
attached to the
flow cell stage.
z
The flow cell
attachment
button is not
pressed.
z
Dust, debris,
or damage
might exist on
the flow cell
stage.
1. Check whether the flow cell
attachment button is pressed.
2. Check the flow cell stage for
dusts, debris or damages.
Clean the flow cell stage. For
details, refer to
Maintaining the
flow cell stage on Page 55
.
3. If the problem persists, contact
the technical support.
A message
appears,
indicating that
the initialization
of the reagent
needle fails or
the operation
times out.
z
The reagent
compartment
door is not
closed.
z
The interlock
or controller is
damaged.
1. Close the reagent compartment
door, and perform a self-test
in the system maintenance
interface.
2. If the problem persists, contact
the technical support.
Temperature
error message
and warning
appears in the
sequencing
interface.
z
The flow cell
temperature
exceeds the
preset limits.
z
Temperature
sensor error.
Record the warning and logs of
this run and contact the technical
support.
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