Troubleshooting Menus Repair Information
3 - 52 0070-10-0705 Passport V™ Service Manual
3.16.11 Monitor/Display Troubleshooting
3.16.12 Remote View Troubleshooting
MESSAGE/ PROBLEM REASON SOLUTION
No trace for a desired 
parameter
1Improper attachment of 
transducer or cable to 
monitor.
2Faulty transducer or 
cable.
1 Check transducer / cable 
connection.
2Replace transducer or 
cable.
Display Appears to be Off 1 Mains power switch may 
not be on.
2Unit may not be plugged 
into an AC outlet.
3If used as a portable, 
battery pack may be 
drained.
1Check mains power 
switch on side panel.
2Check if power cord is 
plugged into an AC 
outlet.
3If battery pack is drained, 
plug into an AC outlet to 
recharge the battery. 
Power unit back on. 
Contact Technical 
Support.
Disabled Alarm Tone 1 Silence key pressed.
2Beep volume low.
1Check for alarm silence 
symbol and message.
2 Increase beep volume.
Cooling Fan Failure 1 The unit running on AC 
power and the cooling 
fan is not operational.
1Contact Technical 
Support.
Patient Information did not 
appear on display
1No data entered.
2Done was not selected 
from keypad after 
entering data.
1Enter proper patient data.
2Go to the proper keypad, 
enter data, and select 
Done when finished.
Incorrect Date or Time 1 Data not entered or 
entered incorrectly.
1Follow instructions from 
“How to Set the Clock / 
Date and Time”.
MESSAGE/ PROBLEM REASON SOLUTION
The patient monitor is 
connected to a LAN but cannot 
view other patients in the 
Remote View window.
1Incorrect LAN cable 
connection.
2Excessive requests for 
viewing the patient 
monitor at the same time.
3Incorrect IP configuration.
1Check LAN cable 
connection. LAN cable 
shall not be longer than 
50m.
2A patient monitor can 
only be viewed by 4 
other patient monitors at 
the same time. The 
excessive view requests 
system will be ignored.
3Check for IP address 
conflict. Reconfigure IP 
address.