3300 ICP General Information Guide
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Enterprise Manager
Enterprise Manager provides consolidated administration of Mitel’s product portfolio. It provides
a management desktop, inventory management, configuration and provisioning, Health
monitoring, maintenance and diagnostics and system administration.
In addition to onboard device management, a complete management solution for our product
portfolio must include an effective way for IT/Telecoms support personnel to manage multiple
converged IP gateways and enterprise business applications. These solutions may be
organized into a network or may exist as stand-alone devices
Mitel is evolving its existing Enterprise-focused network management tool suite, OPS Manager.
OPS manager is tightly integrated with Enterprise Manager. Both Enterprise Manager and OPS
Manager are now compatible with Windows 2003 and Windows XP SP2. For more information
on OPS Manager, refer to “OPS Manager” on page 51
Enterprise Manager includes a number of applications that provide the following:
• Support for up to 600 managed Mitel systems and up to 1,000 non-Mitel nodes.
• Network Inventory and Health Monitoring via Enterprise Manager.
• Software Management via ICP Software Installer.
• Integration with other products such as the NetAlly RealTime suite of advanced voice quality
assurance applications.
• Support for Management Access Point.
• Product Management via Embedded System Management (ESM) tools. For more
information, refer to product documentation for 3300 ICP, Messaging Server and Contact
Center Solutions (6100).
• Audio File Manager to provide audio file download to multiple 3300 ICP nodes.
• Integrated and synchronized with OPS Manager. OPS Manager can be launched separately
from the Enterprise Manager client.
• Report generation using Crystal Reports.
• Voice Quality Manager collects passive voice quality statistics of IP sets and consoles in
the network. Enterprise Manager polls the 3300 ICP for voice quality statistics and exports
the data to Viola NetAlly via XML.
• Discovery of IP Sets and certain configured UPS (compliant with SNMP).
• Discovery of Mobile Extension application.
• The standalone Mitel Alarm Monitor allows you to monitor alarms on networks that are
managed by Enterprise Manager, without having to start the Enterprise Manager client.
• Export capability that allows you to export alarm, event, and inventory data in.CST format
to the Enterprise Manager server.
• Alarm history which includes the ability to archive alarms on the server.
• Administrator defined user groups.
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