Applications
85
Mitel Speech-Enabled Applications (formerly 6500)
The Mitel Speech Server provides a unique architecture that brings powerful speech recognition
capabilities to a wide range of telephony solutions, applications, and standalone products. Mitel
Speech Server technology supports conversational speech recognition, recognizing entire
sentences and not simply single words.
The Speech Server is a speaker independent, flexible vocabulary technology. This means that
users don’t have to train the system to understand their voice nor must they remember a fixed
set of commands. The core Speech Server platform supports speaker authentication for
unsuppressed security, barge in capability to allow power users to quickly navigate through
applications with Calling Line ID for superior integration with PBX and voice over IP platforms
The suite of applications that the Speech Server offers includes:
• Auto Attendant
• Unified Messaging
Attendant
The Speech Server Attendant allows users to place calls to people quickly and efficiently by
speaking their names. In addition to placing calls by name, users can say a department name
or telephone number or query the system for the phone numbers of people or departments. An
online tutorial introduces users to the system features, and voiced-based help is available at
any time.
With this application, users can
• Place a call to any number in the company directory by stating a name, extension, or
department.
• Navigate through multi-level menus using voice commands.
• Call into the system from their home phone or cell phone and place calls to external numbers
that are programmed in the company directory, provided the users have been assigned the
required system privileges.
• Program their own list of frequently called numbers and then place calls to those numbers
through using speech commands (registered users only).
Additional functionality includes
• Forwarding an incoming call to another number (Mobility option).
• Integration with Outlook Contacts (Personal Directory) - requires Active Directory
2000/2003 and Active Directory software option.
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