3300 ICP General Information Guide
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Digital Music on Hold
Digital Music on Hold is provided by an external music source (a radio, for example) connected
to a DNIC Music on Hold/Pager Unit (DMP). The DMP is connected to a Peripheral Unit DNI
Line Card.
Embedded Music on Hold
Embedded Music on Hold is provided by an audio file downloaded in the controller. Sites can
use multiple embedded music sources. Up to 65 sources of music can be connected to each
system (one for the system Music on Hold and up to 64 for tenant Music on Hold or ACD ARD).
Enterprise Manager’s Audio File Manager is used to install and distribute audio files for
Embedded Music on Hold.
Hospitality
A Property Management System (PMS) provides a center for managing a hotel business. The
PMS system can provide reservation control, centralized accounting and billing, and call
logging. IP-enabled PMS applications can communicate with the 3300 ICP via a Telnet
connection. Applications that require a serial interface must use a third-party Serial-to-IP port
converter to connect to the network.
When information about a guest is changed at the PMS system, messages are sent to the PBX
via the PMS. Similarly when information about any guest is changed on the PBX, messages
are sent to the PMS system. In summary, the PMS is an intermediary for passing messages
from the PBX to the PMS system and from the PMS system to the PBX.
Manual Maker
Manual Maker is a tool for creating customized telephone user guides. This tool provides the
ability to tailor a user guide to specified systems, phone models, programmed features, feature
activation methods and/or attendant.
By simply selecting your system type, telephone model and the information you wish to include
in the customized user guide, you can instantly create an online guide.
Manual Maker is available to Mitel authorized partners via Mitel Online.
Note: A system can use multiple music sources even if the system is not divided
into tenants.
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