Applications
69
Features provided by the voice mail system include:
• Standard Unified Messaging allows users to forward voice messages, including
Record-a-Call messages, to an e-mail address. Users can choose to manually forward
individual voice messages, or automatically forward all voice messages.
• An automated attendant that plays different greetings during open and closed business
hours, provides a company directory that uses extension numbers or names as the dialing
method, and allows single-digit option selection
• Multi-level auto attendant (MLAA) allows a hierarchical menu to be programmed on the
auto attendant. This provides callers with self-service options (for example, ‘Press 1 for
Sales’) to reach individuals, departments, pre-recorded information, or to leave voice
messages
• Personal Contacts allows users to create a customized voice menu, allowing callers to
reach them on cellular phone, fax etc.
• User mailboxes that are password-protected
• A tutorial that assists new subscribers with mailbox setup
• Simple message retrieval
• Easy-to-use menus that allows users to send urgent, private, or certified messages
• Notification of waiting messages
• Record a call that allows users to record a conversation and save it in their Voice Mailbox.
For a complete listing of features provided by the 3300 ICP voice mail refer to “Auto Attendant
Features” on page 158 and “Voice Mail Features” on page 159.
Capacities
External voice mail systems are supported through both digital trunk and ONS interfaces.
Voice mail ports Up to 20 (programmable) with base offering. 30 can be supported
with an additional Quad DSP Module. See details in the Hardware
Technical Reference Manual
.
Mailboxes 750
Disk space for voice mail files 14GB
Hours of voice storage 450
Concurrent voice mail or auto
attendant sessions
30
Message storage per mailbox 100 maximum messages (programmable)
Message retention From one day to indefinitely for saved messages; indefinitely for
unread messages. (Programmable on a per mailbox basis).
Prompt languages English, European French, Canadian French, European Spanish,
Latin American Spanish, Dutch, German, Italian, Arabic, Farsi,
Mandarin and European Portuguese.
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