3300 ICP General Information Guide
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Automated Attendant
• Up to 99 auto attendants can be programmed to automatically greet callers with date and
time-sensitive greetings. For example, if the office is closed for the day, the auto attendant
can answer with an “Office Closed” greeting, which automatically takes effect Monday to
Friday from 5pm to 8am and all day Saturday and Sunday.
• Auto Attendant can connect callers to users who are off-site by giving callers direct call
access to the user’s cell, home, or branch office phone number. The attendant gives callers
single-digit access to departments or individuals, Fax-on-Demand options, Information
mailboxes, and Interview boxes through a full-featured audio-text menu. The auto attendant
also supports Intelligent Call Routing.
• Auto Attendant can now be deployed using speech recognition, which allows callers to
simply say the name of the person they are calling. Speech Auto Attendant reduces the
number of "dial 0" calls resulting from callers not knowing the extension number of the
person they wish to reach, and not being bothered to try to use complex dial-by-name
applications. Speech Auto Attendant can provide a significant return on investment by
decreasing hold times, freeing up receptionists to do more productive tasks, and potentially
decreasing telephony costs by reducing the number of trunks required to support incoming
calls.
Multi-Lingual Support
• The Messaging Server offers caller services in many languages. Language-sets are
currently available for English, French, and Spanish for North America. In addition to these
languages, Europe also supports British English, Dutch, German, and Italian.
Standard Unified Messaging
• Standard Unified Messaging is an integrated view of voice, email and fax messages through
a standard email client. The Messaging Server supports integration with SMTP/IMAP/POP3
compliant Email servers.
• There is no limit to the number of Standard Unified Messaging users.
• The Messaging Server allows Standard Unified Messaging users to configure and control
their messaging options using a telephone user interface (TUI). Options that can be
accessed through the TUI include checking and responding to messages, programming
up to 99 greetings, configuring notification schedules and call transfer options, and
managing distribution lists. Optional desktop client applications allow for GUI activation of
user options.
Advanced Unified Messaging
• Advanced Unified Messaging is for mobile users who require access to emails using
text-to-speech (TTS). Users can use the Messaging Server for complete synchronization
of all their message types, complete desktop call control, and mailbox management.
• The Messaging Server supports integration with Microsoft Exchange™ 5.5, 2000, and 2003,
Novell GroupWise™ 6.5 and Lotus Notes™ R5 and R6.
• Advanced Unified Messaging users have full access to a suite of desktop applications,
including Web Client, LanTalk, and Call Manager. Unified Messaging users have full
mailbox control with Web Client from their desktop or mobile PC through an easy-to-use,
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