52
S
YSTEM SOFTWARE
CHAPTER 6 TROUBLESHOOTING
Unable to access
System
Administration
Tool.
The MiVoice
Business
software
deployed on the
EX Controller is
corrupted.
• Check whether the MiVoice Business virtual machine
deployed on the EX Controller is up and running.
• Check whether you can access Server Manager.
• Check whether you can generate the SOS logs from Server
Manager (Administration > View log files) and collect
SOS logs.
• Check whether there is CPU hogging.
• Check for network issues.
• Access the MiVoice Business virtual machine through VNC
Viewer and monitor the shell activity for issues.
If you need help with any of the above corrective actions,
contact Mitel Technical Support with SOS logs.
The EX
Controller
Deployment Tool
virtual machine
cannot be
located on the
EX Controller
Web GUI.
The EX
Controller
Deployment Tool
virtual machine
is deleted from
the EX Controller
Web GUI.
Contact Mitel Technical Support.
Cannot log into
the System
Administration
Tool.
Forgot the login
credentials
See Reset the System Administration Tool Password.
• IP addresses
(static IP
address or the
IP address
provided by
DHCP
service) modi-
fied by
someone
• The network
is misconfig-
ured or is in
an invalid
state
• Check whether you can access the EX Controller Web GUI.
• If the EX Controller Web GUI is accessible, then log in to the
EX Controller using the VNC application by entering <IP
address of the EX Controller Web GUI>:1, in the VNC
Server field. Run the ifconfig command and verify whether
eth1 has the correct MiVoice Business IP address. If not,
modify the IP address of the MiVoice Business. To modify
the MiVoice Business IP address, see Configure this
Server.
• Collect SOS logs from Server Manager (Administration >
View log files).
If you need help with any of the above corrective actions,
contact Mitel Technical Support with SOS logs.
Table 6.1: (Continued) (Sheet 2 of 3)
Symptom Possible Cause Corrective Action
咨询订购：400-010-8885、 Support@mitel.com.cn
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