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C
ONTACTING MITEL TECHNICAL SUPPORT
CHAPTER 1 ABOUT THIS GUIDE
Contacting Mitel Technical Support
Keep the following information handy when you contact the Mitel Technical Support:
• MiVoice Business software version installed or trying to install
• DGW firmware version
• EX Controller Deployment Tool version number or the exdeploy zip file (exdeploy-x.x.x.x.zip) version
number
• Product serial number
• Nature of the problem
• What you were doing with the application when the problem occurred
• Troubleshooting results
For information about contacting Mitel Technical Support:
1. Go to Mitel MiAccess, and in the left navigation pane, click InfoChannel.
2. In the Select Infochannel drop-down, click Mitel - Worldwide.
3. In the left navigation pane, click Services and Support > Support Services.
4. Under Support Services, click Technical Support.
5. Under Technical Support, click Contacting Mitel Technical Support.
The Contacting Mitel Technical Support page is displayed that describes various ways to contact Mitel
Technical Support.
Mitel IP Sets Engineering
Guidelines
Provides guidelines for
individuals who are planning for
the installation of Mitel IP
phones.
Document Center
Network Engineering for IP
Telephony
Provides guidelines that should
be considered prior to deploying
IP phones, such as network
design, QoS mechanisms and
related protocols.
Document Center
Document Title Description Location
咨询订购：400-010-8885、 Support@mitel.com.cn
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