51
S
YSTEM SOFTWARE
CHAPTER 6 TROUBLESHOOTING
Troubleshooting
This chapter provides troubleshooting information for the EX Controller, intended for use by Mitel certified
technicians.
For troubleshooting other general issues, see MiVoice Business Troubleshooting Guide.
System Software
NOTE: In the event of a system failure, collect the system error logs before contacting Product Support.
Table 6.1: (Sheet 1 of 3)
Symptom Possible Cause Corrective Action
• Telephony
cards are not
listed in the
Hardware
Compute
Cards form in
the MiVoice
Business
System
Administra-
tion Tool.
• Unable to
perform
backup from
Server
Manager.
• Telephony
cards are not
functioning
properly.
Unable to log
into the EX
Controller Web
GUI as mimx
user after a
password reset
using Server
Manager
1. Reset the admin user password from Server Manager to
the same password. For example, if the old password is
Company@123, reset the new password to
Company@123.
The system takes about 30 seconds to update the pass-
words of the user accounts on EX Controller.
2. If you are still unable to log into the EX Controller Web GUI
as mimx user, then log into the EX Controller Web GUI as
public user and navigate to Management > Access
Control, and enter the Server Manager admin user pass-
word for the mimx user.
3. Repeat step 1 and monitor /var/log/ex/ex.log for mimx
communication errors. If so, this could be due to network
setup issues.
Resolve the network setup issues.
The EX
Controller Web
GUI fails to
initialize or stops
responding.
Incorrect
configuration
• Check whether the System Administration Tool is up and
running and is accessible.
• Investigate whether the IP address of the EX Controller
Web GUI has been modified.
• Check for network issues.
If the above corrective actions does not resolve the issue,
perform a partial reset. See Partial Reset. If partial reset does
not resolve the issue, perform a factory reset. See Factory
Reset.
咨询订购：400-010-8885、 Support@mitel.com.cn
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