53
R
ESET/DEFAULT BUTTON
CHAPTER 6 TROUBLESHOOTING
Reset/Default Button
The Reset/Default button can be used to perform a factory or partial reset of the EX controller while the
unit is powered on.
The Reset/Default button will generate different actions depending on the duration of time the button is
held.
Unable to log in
to the EX
Controller Web
GUI
User account
locked after
multiple failed
log in attempts
Check the syslog file generated from the EX Controller Web
GUI to confirm whether the user account it locked. The
account is automatically unlocked after a certain configurable
duration (default is 300 seconds).
NOTE: Lock protection locks the user account after multiple
(default is 5) failed log in attempts. Lock protection is enabled
by default for a user. You can disable lock protection from
Management > Access Control in the EX Controller Web
GUI.
Also, see the corrective actions described for Unable to log
into the EX Controller Web GUI as mimx user after a
password reset using Server Manager.
Pressing Time Action Comment LED Pattern
2 to 6 seconds Restarts the EX
Controller.
No changes are made
to the EX Controller
settings.
Power1 blinking, all
other LEDs Off.
7 to 11 seconds Initiates a Partial Reset
of the EX Controller
Restarts the unit in a
known and static state
while keeping most of
the configuration
unchanged.
All LEDs blinking,
1cycle per second,
50% duty.
12 to 16 seconds Initiates a Factory
Reset of the EX
Controller
Reverts the unit to its
default factory settings.
For more information,
see Factory Reset.
All LEDs steady On.
17 seconds and more No action is taken. This
is useful if you
accidentally pushed
the button and do not
need and action to be
applied.
The action is ignored. All LEDs will become
Off after blinking and
being steady on.
Table 6.1: (Continued) (Sheet 3 of 3)
Symptom Possible Cause Corrective Action
咨询订购：400-010-8885、 Support@mitel.com.cn
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