8 - 10 MC75A Enterprise Digital Assistant User Guide
Four Slot Ethernet Cradle
Vehicle Cradle
Table 8-4
Troubleshooting the Four Slot Ethernet Cradle
Symptom Cause Solution
During
communication, no
data transmits, or
transmitted data was
incomplete.
MC75A was
removed from
cradle during
communications.
Replace MC75A in cradle and retransmit.
MC75A has no
active connection.
An icon is visible in the status bar if a connection is currently active.
Battery is not
charging.
MC75A removed
from the cradle too
soon.
Replace the MC75A in the cradle.Tap
Start
>
Settings
>
Power
to
view battery status.
Battery is faulty. Verify that other batteries charge properly. If so, replace the faulty
battery.
MC75A is not
inserted correctly in
the cradle.
Remove the MC75A and reinsert it correctly. Verify charging is
active. Tap
Start
>
Settings
>
Power
to view battery status.
Ambient
temperature of the
cradle is too warm.
Move the cradle to an area where the ambient temperature is
between 0°C (32°F) and 35°C (95°F).
Table 8-5
Troubleshooting the Vehicle Cradle
Symptom Possible Cause Action
MC75A battery
charging LED does not
light up.
Cradle is not
receiving power.
Ensure the power input cable is securely connected to the cradle’s
power port.
MC75A battery is not
recharging.
MC75A was
removed from the
cradle too soon.
Replace the MC75A in the cradle.
Battery is faulty. Replace the battery.
MC75A is not
placed correctly in
the cradle.
Remove the MC75A from the cradle, and re-insert correctly. If the
battery still does not charge, contact customer support.
The MC75A battery charging LED slowly blinks amber when the
MC75A is correctly inserted and charging.
Ambient
temperature of the
cradle is too warm.
Move the cradle to an area where the ambient temperature is
between 0°C (32°F) and 35°C (95°F).
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