Motorola MC75A - Cables; Magnetic Stripe Reader

8 - 12 MC75A Enterprise Digital Assistant User Guide
Cables
Magnetic Stripe Reader
Table 8-7 Troubleshooting the Cables
Symptom Possible Cause Action
MC75A battery is not
charging.
MC75A was
disconnected from
AC power too soon.
Connect the power cable correctly. Confirm main battery is charging
under
Start > Settings > Power .
Battery is faulty. Verify that other batteries charge properly. If so, replace the faulty
battery.
The MC75A is not
fully attached to
power.
Detach and re-attach the power cable to the MC75A, ensuring it is
firmly connected.
During data
communication, no
data transmits, or
transmitted data was
incomplete.
Cable was
disconnected from
MC75A during
communications.
Re-attach the cable and retransmit.
Incorrect cable
configuration.
See the system administrator.
Communication
software is not
installed or
configured properly.
Perform setup as described in the MC75A Integrator Guide.
Table 8-8 Troubleshooting the Magnetic Stripe Reader
Symptom Possible Cause Action
MSR cannot read
card.
MSR removed from
MC75A during card
swipe.
Reattach MSR to MC75A and reswipe the card.
Faulty magnetic
stripe on card.
See the system administrator.
MSR application is
not installed or
configured properly.
Ensure the MSR application is installed on the MC75A.
Ensure the MSR application is configured correctly.