Chapter 4 – Configuring Your MultiVOIP
80 MultiVOIP® Voice/Fax over IP Gateways
The table that follows describes the Supplementary Services fields.
Supplementary Services Parameter Definitions
Field Name Values Description
Select Channel 1-2 (210);
1-4 (410);
1-8 (810)
The channel to be configured is selected here.
Call Transfer Enable Y/N Select to enable the Call Transfer function in the VOIP unit.
This is a “blind” transfer and the sequence of events is as follows:
Callers A and B are having a conversation.
Caller A wants to put B into contact with C.
Caller A dials call transfer sequence.
Caller A hears dial tone and dials number for caller C.
Caller A gets disconnected while Caller B gets connected to caller C.
A brief musical jingle is played for the caller on hold.
Transfer Sequence Any phone keypad
character
The numbers and/or symbols that the caller must press on the phone
keypad to initiate a call transfer.
The call-transfer sequence can be 1 to 4 characters in length using any
combination of digits or characters (* or #).
The sequences for call transfer, call hold, and call waiting can be from 1 to 4
digits in length consisting of any combination of digits 1234567890*#.
Call Hold Enable Y/N Select to enable Call Hold function in VOIP unit.
Call Hold allows one party to maintain an idle (non-talking) connection with
another party while receiving another call (Call Waiting), while initiating
another call (Call Transfer), or while performing some other call
management function.
Hold Sequence phone keypad
characters
The numbers and/or symbols that the caller must press on the phone
keypad to initiate a call hold.
The call-hold sequence can be 1 to 4 characters in length using any
combination of digits or characters (* or #).
Call Waiting Enable Y/N Select to enable Call Waiting function in VOIP unit.
Retrieve Sequence Phone keypad
characters, two
characters in length
The numbers and/or symbols that the caller must press on the phone
keypad to initiate retrieval of a waiting call.34-29
The call-waiting retrieval sequence can be 1 to 4 characters in length using
any combination of digits or characters (* or #).
This is the phone keypad sequence that a user must press to retrieve a
waiting call. Customize-able. Sequence should be distinct from sequence
that might be used to retrieve a waiting call via the PBX or PSTN.
Call Name Identification
Enable
Enables CNI function. Call Name Identification is not the same as Caller ID. When enabled on a given
VOIP unit currently being controlled by the MultiVOIP interface (the ‘home VOIP’), Call Name
Identification sends an identifier and status information to the administrator of the remote VOIP
involved in the call. The feature operates on a channel-by-channel basis (each channel can have a
separate identifier).
If the home VOIP is originating the call, only the Calling Party field is applicable. If the home VOIP
is receiving the call, then the Alerting Party, Busy Party, and Connected Party fields are the only
applicable fields (and any or all of these could be enabled for a given VOIP channel). The status
information confirms back to the originator that the home VOIP, is either busy, or ringing, or that the
intended call has been completed and is currently connected.
The identifier and status information are made available to the remote VOIP unit and appear in
the Caller ID field of its Statistics – Call Progress screen. (This is how MultiVOIP units handle CNI
messages; in other VOIP brands, H.450 may be implemented differently and then the message
presentation may vary.)
Table is continued on next page…
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