Troubleshooting
32 AP-74700 – Rev. 1.0 – 10/03/2008
2.9.5 A259 – Hardware not found
This is a smart-chip, wallet or CLIB-related problem, including flatcable connection to the mainboard. As this
can be a very complicated problem, the analysis needs to be followed step-by-step.
2 possibilities:
• One smart-chip inside the cartridge-reader, is interfering the cartridge-smartchips or the internal wallet-
SIMM card. All the smart-chips are connected to 1 serial bus. This communication-bus can be
disturbed, preventing some of all smart chips and the wallet, to be ‘read’.
• The simm card or simm card reader is not available or defect. Verify if:
o The Card-reader is properly connected
o The SIMM-card is inserted in it’s socket properly
o The CLIB board is not properly properly functioning or badly connected
Verify flatcable connections thoroughly!
Step 1 : Verify if the SIMM card and the SIMM card reader is functional:
• Remove all the cartridges that has a smart-chip.
• Reboot the machine, go to diagnostics mode > Chipmgr
• Verify the chip-status. If the SIMM-chip is ok, go to step 2.
• If the SIMM card is NOT ok:
o And taking into account, all the cartridges have been removed, following parts
can be faulty:
¾ The SIMM chip is broken, proceed to the service-chip procedure. Check
the specific error-number via diagnostics mode > Chipmgr
¾ The CLIB board is improperly connected to the Mainboard. Try to swap
the 2 flatcables on both sides, to see if the problem ‘shifts’ to other
cartridges or becomes OK.
Step 2 : Go to user-mode, menu “Ink Status”, verify ink status of all cartridge-smartchips separately
• Insert every cartridge one-by-one
• Verify with each inserted cartridge, if the smartchip is properly recognised. Cartridges with non-
readable smartchips should be reinserted several times to be sure it’s not bad contact. Check the
smart-chip issues documentation.
If the smartchip remains unreadable, try another analog cartridge or swap cartridges located on
another location inside the cartridge-station. Check if the smartchip can be ‘read’ on this other
location. If still not ok, the chip might be defect.
• Verify the 2 flatcables if they are properly connected, swap the 2 flatcables to verify if the problem
‘shifts’ to another location.
Step 3 : If cartridge smartchips and wallet can ALL properly be read and the same problem still re-occurs
after rebooting:
• Remove all the cartridges again
• Insert all cartridges one by one, for each inserted cartridge, reboot again. Where the problem
possibly reoccurs, remove the cartridge. Retry with another cartridge. If still not ok:
o The CLIB board might be improperly connected to the Mainboard via the 2
flatcables.
o Try to swap the 2 flatcables on both sides, to see if the problem ‘shifts’ to other
cartridges or another problem appears.
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