Troubleshooting
34 AP-74700 – Rev. 1.0 – 10/03/2008
To make an accurate diagnose of the problem, execute the following steps:
Step 1 : Shutdown the machine and remove all cartridges with smartchips
Step 2 : Check flatcables between mainboard and cassette led interface board (CLIB)
Step 3 : Check all connections on the CLIB board
Step 4 : Check all connections on SIMM-wallet PCB
Step 5 : Check all connections on the CLIB expander board (SPFR100 only)
Step 6 : Restart the machine without any cartridges, verify if the error still occurs Æ if not, check TIB252
Step 7 : If the error doesn’t occur, insert every cartridge back one-by-one and verify if every cartridge is
properly recognised in “ink status”
Step 8 : If non of above helps, install a service chip
Step 9 : Follow the service chip activation procedure
In the case, that cassette-smart-chips are responsible for causing an [Exx]-error, you can try the following
topics:
• If the internal wallet is used, the smart-chips on the cartridges can be removed. The credits can be
downloaded inside the printer. Beware that there is no glue or self-adhesive remaining on the smart-chip
or cartridge. This to avoid contamination of the smart-chip reader!
o Ink end will always be detected as this is a physical switch detection
o Ink levels per cartridge will not be readable when using the internal wallet. Only the total ink amount
charged inside the wallet, will be readable.
• If smart-chips are used, follow the TIB252, flowchart “not original ink”.
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