Customer Assistance
SECTION 8 — CUSTOMER ASSISTANCE
Service Information
The continued premium performance of this International®
chassis can best be assured through proper servicing. This can
be accomplished in several ways.
International Truck Dealers … Your local International
Truck dealer provides an excellent resource – through his
knowledgeable, experienced, and well equipped service staff –
to handle all your maintenance, repair, and replacement work.
Service Publications … Those persons who are properly
trained technicians with the facilities, equipment, tools, safety
instructions and know-how to properly and safely service a
bus, medium duty and/or heavy duty chassis can purchase
the appropriate service manual sections applicable to specific
vehicle components or areas of this International® vehicle.
Engine diagnostic manuals and engine service manuals for all
current International® diesel engines are also available to these
trained persons for purchase. Information on the purchase of
available service publications for this chassis can be found on
the internationaltrucks.com Web site, or by contacting your local
International dealer.
These service resources are also available via the Internet, by
an annual subscription to the Fleet ISIS® Web site,orviathe
iService DVD. Information on the Fleet ISIS Web site’s content,
availability, and fee structure can be obtained by contacting
your local International Truck dealer or, in the case of a National
Account, an International Fleet Service Manager.
The iService DVD contains all currently available chassis and
component service information, including TSI letters, Electrical
Circuit Diagrams, Electrical System Troubleshooting and other
technical information, for virtually all International® models and
MaxxForce® engines.
International Truck Warranty Program
Standard Warranty • Optional Service Contracts • Custom
Service Contracts • Performance PM® Service
The International Truck Warranty Program provides International
customers with a better choice when it comes to Standard
Warranty and Service Contract Coverage. The Standard
Warranty is the first tier of the International Truck Warranty
Program. It provides the foundation for all extended coverages.
Vehicle Coverage, Towing, Engine and Engine Electronics,
Major Component, and Pre-Packaged System Component
protection can be obtained under the International Warranty
Program through Optional Service Contracts.
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