NEC Series E - To Transfer a Call to Split Queue

♦ Upon completion
of conversation,
press RELEASE key.
♦ Position is returned
to Ready Status,
agent position is
available for the
next call in queue.
NOTE: Automatic Answer applies only when the
Agent is in the off-hook condition.
FROM AUTOMATIC ANSWER STATUS
♦ Incoming ACD call,
hear zip tone, lamp
lights green, name
displayed.
0:04TIME IN
(Time display)
Q
15:39
(Time display)
SERVICE
(Time display)
READY
15:39
(Time display)
SERVICE
♦ Zip tone is heard before call is connected to
the agent.
♦ Upon completion
of call, press
RELEASE key.
♦ Position is returned to Ready Status, agent
position is available for the next call in queue.
15:39
(Time display)
SERVICE
12