NEC Series E - To Hold a Call

TO SET
MANUAL ANSWER
FROM AUTOMATIC ANSWER STATUS
♦ Press AUTO key.
♦ Lamp is dark.
♦ Incoming ACD calls.
♦ Press ACD CALL
key or go off hook
on the ACD line to
answer calls.
♦ Upon completion of conversation, press
RELEASE key if using handset, position is
returned to Ready Status.
315:39
(Time display)
WATS
No.Time
Type
MANUAL ANSWER
(Time display)
TO ANSWER/RELEASE AN
INCOMING ACD CALL
FROM THE MANUAL ANSWER STATUS
♦ Incoming ACD
call, associated
lamp flashes red.
Display alternates between who is calling name,
ACD Agent number, trunk etc. and time in queue
in minutes and seconds.
♦ Press ACD CALL
key or go off hook
on the ACD line,
lamp is steadily
lit green.
0:02TIME IN
(Time display)
Q
315:39
(Time display)
WATS
(Time display)
READY
11