NEC Series E - To Place an Emergency Call

TALLY COUNT
WHILE ENGAGED IN AN ACD CALL OR
IN WORK MODE
♦ Press TALLY key;
lamp flashes green.
♦ Press desired digit
1-9 key on dial
keypad up to 22
digits, press # key
to validate entry.
The entered digits
are displayed.
Then changes to:
♦ TALLY lamp extinguishes.
♦ Data is registered in the MIS system.
TALLY ENTERED
(Time display)
22#
(Time display)
TALLY NUMBER?
(Time display)
TO PLACE AN
ASSISTANCE CALL
AGENT IS ENGAGED IN AN ACD CALL
♦ Agent presses
ASSIST key; lamp
lights steadily.
♦ The Agent hears ring back tone and the assist
destination is rung (normally a supervisor).
If no supervisor is available, the call waiting
indicator is provided to each supervisor, until
answered. (Depends on ACD programming).
♦ Agent may converse with supervisor, ACD
Call is held in automatic hold mode.
♦ To cancel assistance call, press the TRANSFER
key; the ACD will be recovered.
ASSIST PARTS
(Time display)
18