CALL CONFERENCE/TRANSFER
♦ Upon completion of conversation, press
CONF key, all three parties will be connected.
♦ Either the Supervisor or the Agent may drop
out of the call by pressing RELEASE key. When
the agent or supervisor disconnects from the
assisted call, the ASSIST lamp extinguishes
and the display returns to the original status.
♦ The remaining party may converse with the
ACD caller.
♦ If the assist feature
is terminated to
a busy supervisor.
TO CANCEL
♦ Press TRANSFER key to return to the calling
party, the assistance call is canceled.
MONITOR ME
♦ An agent can request to be monitored by a
specific agent or supervisor. If the ASSIST key
feature is dedicated to the MONITOR ME feature.
♦ Press the ASSIST
key. The ASSIST
lamp lights.
Either the supervisor’s name or the name of the
supervisor’s split is displayed.
♦ When the
supervisor answers.
♦ The ASSIST lamp
flashes red at the ACD Agent.
♦ The monitor lamp flashes red at the supervisor
position.
♦ To barge into the call, the supervisor presses
the MON key, then 1, #.
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