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TO REPORT
TRUNK TROUBLE
NOTE: The ACD call is not effected by this
procedure. ACD Agent must be engaged in a call
to initiate a trunk trouble report. Pressing TRK TRBL
key does not clear the problem. Trunk trouble can
only be activated while on an ACD call (station or
trunk call).
♦ While engaged
in an ACD call,
press TRK TRBL
key once only.
When changes to: after 4 seconds:
♦ Trouble report is automatically reported
to MIS subsystems and Maintenance
Administration Terminal.
TALLY-OH FEATURES
♦ Tally-Oh codes beginning with a zero are
reserved for special use by agents and are
not reported to the MIS. These codes invoke
various actions, such as statistical displays and
mode changes performed on a tenant basis.
OPERATING PROCEDURES
♦ Press TALLY key.
♦ Enter tally code, then #.
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