22
Special Agent System Tally Code (Leading O)
Code Meaning
000# Displays the agent’s statistics (shift time, number of ACD calls answered, average talk time, total time
in Work mode since logging on, and total time in Break mode since logging on) for the current agent
or the last agent logged on. The statistics are for the shift, they are not given on a per split basis.
To invoke, press 000#.
SAMPLE DISPLAYS: SHIFT 3:12:48 (hours, minutes, seconds)
ACD CALLS 22 (one to three digits)
AVG TALK 3:11 (minutes and seconds)
T-WORK 0:20:16 (hours, minutes, seconds)
T-BREAK 0:10:00 (hours, minutes, seconds)
001# Displays the queue depth of the split(s) served by the logged on agent. If the position is Vacant and
allowed a single split, the queue depth for that split is shown. For an agent, in multi-split mode, the
information for each split will be displayed for a four second interval.
To invoke, press 001#.
SAMPLE DISPLAY: ORDERS 10
002# Displays the time waited by the longest waiting call in the split(s) served by the logged on agent. If the
position is Vacant and allowed a single split, the wait time for that split is shown. For an agent, in
multi-split mode, the information for each split will be displayed for a four second interval.
To invoke, press 002#.
SAMPLE DISPLAY: SERVICE 1:28 (Minutes, Seconds)
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