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Special Agent System Tally Code (Leading O)
Code Meaning
003# Displays the quantity of working agents (on an ACD call, in Work mode, in Ready mode) in the
split(s) served by the logged-on agent. If the position is Vacant and allowed a single split, the quantity
of working agents in that split is shown. For an agent, in multi-split mode, the information for each
split will be displayed for a four second interval.
To invoke, press 003#.
SAMPLE DISPLAY: SERVICE 26
004# Displays the quantity of agents in Break mode in the split(s) saved by the logged on agent. If the
position is Vacant and allowed a single split, the quantity of agents in Break mode in that split is
shown. For an agent, in multi-split mode, the information for each split will be displayed for a four
second interval.
To invoke, press 004#.
SAMPLE DISPLAY: DELIVERY 6
005# Displays the elapsed time since entering the current mode. The code is valid for the following modes:
on an ACD call, Work mode, Break mode, Ready mode.
To invoke, press 005#.
SAMPLE DISPLAY: BREAK 0:10:00 (hours, minutes, seconds)
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