Special Agent System Tally Code (Leading O)
Code Meaning
006# Sends a request during an ACD call for a supervisor to monitor the conversation. The display shows
the designated supervisor’s name or split.
To invoke, press 006#.
SAMPLE DISPLAY: MONITOR JAMES
007# Sends a request to temporarily disable the Work mode time limit. This request is only valid from Work
mode, and the timer will be disabled only until the agent leaves Work mode.
To invoke, press 007#.
SAMPLE DISPLAY: TIMEOUT DISABLED
008# Displays the time and date for four seconds. This request can be made from any mode.
To invoke, press 008#.
SAMPLE DISPLAY: 1:32 PM MON 22
009# Clear permanent display such as ”READY,” “ON BREAK,” or “VACANT.”
021# Setup Connection Displays, see “CONNECTION DISPLAYS C-199” see ACD F&S.
022# Online Help, see “CONNECTION DISPLAYS C-199” see ACD F&S.
023# Show Connection Displays, see “CONNECTION DISPLAYS C-199” see ACD F&S.
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