NEC Series E - To Originate an Outside Call; To Originate an Internal Call

25
Special Agent System Tally Code (Leading O)
Code Meaning
024 To add a new split to split list.
To invoke, press 024ssspp# to add a new working split (sss) at preference level (pp) to the list of
working splits. An agent may work in up to 16 splits simultaneously.
025 To delete a split from the split list.
To invoke, press 025sss# to delete a split (sss) from the list of splits.
026# To display current split list.
To invoke, press 026# to display a list of the currently assigned splits on the agent’s LCD display. Each
split’s name will be shown for approximately 3 seconds.
027# To save the current working split list to permanent ACD database memory.
To invoke, press 027# to save the current split assignments to permanent ACD database memory.
Ordinarily, when splits are added or deleted (via Tally-Oh 024 and 025) they are in use for the
current logon session only. However, if the split selections are to be permanently assigned (until
modified) to that agent’s logon ID then they must be transferred to permanent ACD database memory.
028# Unlocks the agent’s current position. This request is for emergency use only. There is no display
associated with this request.
To invoke, press 028#. (Emergency use only, notify NECAM of any lockups.)