TO TRANSFER A CALL TO
SPLIT QUEUE
FROM A PBX STATION OR AN ACD AGENT
OR
SUPERVISOR POSITION
After pressing the TRANSFER key, the PBX
station or ACD agent or supervisor position
transfers the calling party to the ACD pilot
by dialing the pilot number associated with
the split the call is being transferred to.
♦ Press TRANSFER key,
receive interrupted
dial tone.
NOTE: ACD calls transferred to a NON-ACD
transfer station will recall if the station is busy
upon release.
♦ Dial the destination
split via a pilot
number.
♦ Press RELEASE key, hang up (announcements
will be heard by the transferred party) or wait
for transfer ACD agent to answer.
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