ASSIST
Feature activation provides immediate call
connection to a split supervisor’s line key for
assistance in handling a complaint or problem.
CW
This key is used to indicate calls in queue. The
Agent presses this key to show how many calls in
queue and the time of the longest waiting call.
FEATURE
Used to adjust LCD contrast, speaker/receiver,
volume, and ringer volume.
UP/ DOWN
◆ LCD Contrast:
Press ▲ or▼ key while idle.
◆ Speaker / Receiver Volume:
Press ▲ or▼ key during conversation.
◆ Ringer Volume:
Press ▲ or▼ key during ringing.
NON-ACD PROGRAMMABLE
LINE/FEATURE KEYS
NOTE: Each ACD Agent may program PBX features
in any of the unused twenty-four programmable line
keys or available one touch calling keys.
MSG
Message Reminder – D
term
Series E station
users may leave messages on the alphanumeric
displays of other D
term
Series E instruments,
indicating their station number and time of
call attempt.
RECALL
Press to terminate established call and reseize
internal dial tone.
PICK
Call Pick-Up-Group – this feature allows
a station user to intercept calls directed to
another station.
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