Screened Transfer (TRF) Operation
With Active
Greeting Not
Recorded
1. Places a screened (Intercom)
call to extension.
• If answered, transfers call.
2.
If unanswered
*1
:
• With no Next Call Routing
Mailbox, InMail prompts call-
er to leave a message.
• With a Next Call Routing
Mailbox, caller can dial 1 to
leave a message or 2
*2
for
other options.
When busy:
• With no Next Call Routing Mail-
box, InMail prompts caller to
leave a message.
• With a Next Call Routing Mailbox,
caller can dial 1 to leave a mes-
sage or 2
*2
for other options.
When in DND:
• With no Next Call Routing Mail-
box, caller hears greeting and
can leave a message.
• With a Next Call Routing Mail-
box, caller can dial 1 to leave a
message or 2
*2
for other options.
If Auto Attendant Direct to Voice Mail is on, see Auto Attendant Direct to Voice Mail on page 2-26 for more information.
Extension Idle Extension Busy Extension in DND
With Active
Greeting Re-
corded or not
recorded
1. Sends call immediately to mailbox:
• Plays greeting.
• Prompts caller to start recording.
*1. After 47-08-02 Screened Transfer Timeout interval.
*2. Dialing 2 routes the call to the Next Call Routing Mailbox for additional dialing options. See Next Call
Routing Mailbox on page 2-194.
Related Features
Answer Table on page 2-19
Determines how the Automated Attendant answers outside calls on each trunk.
Automated Attendant on page 2-31
The Answer Table determines how the Automated Attendant answers calls.
Routing Mailbox on page 2-213
The mailbox associated with an Answer Table that specifies which dialing options (Dial Action Table)
and announcements are available to Automated Attendant callers.
You cannot program a Call Routing Mailbox as a Screened Transfer (TRF) Dial Action Table
destination.
Caller ID on page 2-43
InMail provides Caller ID data for a Screened Transfer call after it is answered.
Dial Action Table on page 2-60
Defines the dialing options for the Call Routing Mailbox chosen by the active Answer Table.
Forced Unscreened Transfer on page 2-106
The Subscriber Mailbox can optionally convert Automated Attendant Screened Transfers to
Unscreened Transfers.
Unscreened Transfer on page 2-238
After an Automated Attendant caller dials an extension, InMail immediately transfers the call to the
destination and hangs up.
SL1100
ISSUE 3.5
2-218
Screened Transfer
S