Manage support connections
Start a remote NetApp Support session
If you require technical support for your NetApp HCI or SolidFire all-flash storage system,
NetApp Support can connect remotely with your system. To start a session and gain
remote access, NetApp Support can open a reverse Secure Shell (SSH) connection to
your environment.
About this task
You can open a TCP port for an SSH reverse tunnel connection with NetApp Support. This connection enables
NetApp Support to log in to your management node. If your management node is behind a proxy server, the
following TCP ports are required in the sshd.config file:
TCP port Description Connection direction
443 API calls/HTTPS for
reverse port forwarding
via open support tunnel to
the web UI
Management node to storage nodes
22 SSH login access Management node to storage nodes or from storage nodes to
management node
By default, the capability for remote access is enabled on the management node. To disable
remote access functionality, see Manage SSH functionality on the management node. You
can enable remote access functionality again, if needed.
Steps
• Log in to your management node and open a terminal session.
• At a prompt, enter the following:
rst -r sfsupport.solidfire.com -u element -p <port_number>
• To close the remote support tunnel, enter the following:
rst --killall
Find more information
• NetApp Element Plug-in for vCenter Server
• NetApp HCI Resources Page
Manage SSH functionality on the management node
You can disable, re-enable, or determine the status of the SSH capability on the
management node (mNode) using the REST API. SSH capability that provides NetApp
Support remote support tunnel (RST) session access is enabled on the management
node by default.
What you’ll need
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