General Troubleshooting Information
IP390 Security Platform Installation Guide 81
Appliance Not Receiving Power
Problem Power cord is not properly plugged in.
Solution Check cord. Make sure it is properly seated at both ends.
Problem Power supply not providing power.
Solution Check power source. If there is no power at the source, take appropriate action such
as inserting a new fuse or resetting circuit breaker.
Appliance Does Not Recognize New Memory Configuration
Problem DIMMs are not properly seated in DIMM sockets.
Solution Repeat memory installation procedures. Make sure DIMMs are fully seated in
sockets. Be sure DIMMs click into place.
Appliance locks up after you upgrade Nokia IPSO with a console
connection. No error messages appear, but the appliance stops
responding to console and network.
Problem During the upgrade process, some of the environment variables might not have
updated correctly.
Solution You can verify what the current boot manager settings are by issuing a
printenv
command at the boot manager prompt, as shown in this example:
Loading boot manager ..
BOOTMGR[0]> printenv
Bootmgr Revision: 3.3,base kernel=3.5.1-fcs1
02.12-2001-102644
autoboot: NO
bootwait: 5
boot-file:
boot-flags:
boot-device:
No referenced boot-file or boot-device appears.
Setting the boot manager to defaults causes the boot manager to determine that no environment
variables are set, and it responds by importing the defaults from the binary file. To set the boot
manager to defaults, issue the
set-defaults
command at the boot manager prompt as shown in
this example:
BOOTMGR> set-defaults
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