Nortel Modular ICS 4.0

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Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01

Testing the speaker in the telephone handset 201

Testing the telephone headset 201

Testing the telephone speaker 201

Testing the power supply to a telephone 202

Common feature displays 203

Index 209

p0881591.book Page x Wednesday, August 19, 1998 6:43 PM

Main Page

Default Chapter3
- Table of Contents3
Getting Started with Norstar13
- Using this Guide13
- Understanding Programming14
- Before You Start15
- What You'll Need to Do Programming15
- Using Buttons16
  - Using the Buttons under the Display17
  - The Programming Overlay18
- A Map for Working in Programming19
- Starting and Ending a Session23
- Ending a Session23
Frequently Used Programming Operations25
- Changing the Time and Date on the Display25
- Programming Automatic Time and Date28
- Adding or Changing a System Speed Dial29
- Changing the Name of a Telephone32
- Changing the Name of a Line34
- Making Changes to Call Forward no Answer35
- Making Changes to Call Forward on Busy37
- Making Changes to Do Not Disturb on Busy38
- What Would You Like to Do Next40
Answering Calls41
- Answering Incoming Calls with Hunt Groups41
- Answering an Incoming Call41
- Answering Calls at a Prime Telephone43
- Using a Central Answering Position (CAP) Module43
  - Customizing Your CAP Module44
  - Monitoring Telephones with the CAP Module45
- Release Button45
- Hearing Aid Compatibility45
- Viewing Information about a Call on the Display46
- Picking up a Call Ringing at Another Telephone49
- Creating a Conference Call53
- Listening to a Call as a Group57
  - Canceling Group Listening57
- Using Handsfree/Mute57
- Turning Privacy on or off for a Call61
  - Creating a Conference by Releasing Privacy62
  - Making a Call Private62
- Checking Call Length Using Call Duration Timer62
- Disconnecting by Accident63
- Time63
- Modular ICS 4.0 System Coordinator Guide P0881591 Issue64
Making Calls65
- Do Not Disturb66
- Choosing a Line Using a Line Button67
- Line Pools67
- Changing How You Dial Your Calls69
- When the Internal Number You Have Called Is Busy70
Time Savers for Making Calls75
- Storing a Number on a Memory Button for Autodial75
- Using Last Number Redial77
- Preventing a Telephone from Using Last Number Redial78
- Using Speed Dial79
- Making a Speed Dial Call79
  - Changing and Adding System Speed Dials79
  - Adding or Changing User Speed Dial80
- Using Saved Number Redial81
  - Saving a Number81
  - Dialing a Saved Number82
- Preventing a Telephone from Using Saved Number Redial82
Handling Many Calls at Once85
- Using Hold85
- Using Call Queuing86
Transferring Calls87
- Using the Transfer Feature87
- Using Camp-On90
- Parking a Call91
  - Retrieving a Parked Call92
  - Using Call Park92
- Using Callback94
Forwarding Your Calls95
- Forwarding Your Calls to Another Norstar Telephone95
- Line Redirection99
Communicating in the Office107
- Paging107
- Sending Messages110
  - Sending a Message110
  - Canceling a Message You Have Sent112
- Viewing Your Messages112
- Using Voice Call116
Tracking Your Incoming Calls119
- Using Call Log119
- Using Voice Mail126
Customizing Your Telephone127
- Finding out What a Button Does Using Button Inquiry127
- Making the Display Darker or Lighter Using Contrast Adjustment127
- Changing the Language on the Display128
- Programming a Feature Code Onto a Memory Button128
  - Programming Feature Buttons129
  - Erasing a Feature Button129
- Applying Button Cap Labels130
  - Types of Button Caps131
- Identifying the Telephones131
- Norstar Default Button Assignments132
- Rules of Default Button Assignment132
- Moving Line Buttons136
- Changing the Type of Ring137
- Adjusting the Ring Volume137
- Hiding the Message or Calls Indication137
  - Restoring the Messages and Calls Indication138
User Preferences139
- Using User Preferences139
Programming Hunt Groups147
- Adding or Removing Members from a Group148
  - Moving Members of a Group150
- Assigning or Unassigning Lines to a Group150
- Setting the Distribution Mode151
- Setting the Hunt Delay153
- Programming Busy Line Setting154
- Programming the Queue Time-Out155
- Programming the Overflow Set156
- Setting the Name157
- Modular ICS 4.0 System Coordinator Guide P0881591 Issue158
Telephone Features159
- Installing Norstar Telephones159
- Naming a Telephone or a Line161
- Moving Telephones161
- Stopping Calls from Ringing at Your Telephone Using Do Not Disturb (DND)162
- Using Background Music163
  - Turning Background Music off163
ISDN PRI and BRI165
- Isdn Pri165
- ISDN PRI Features166
- Isdn Bri170
  - Line Access from an ISDN Terminal171
- ISDN BRI Features171
  - Network Name Display for BRI171
  - Name and Number Blocking for BRI172
- Service Provider Features172
- ISDN BRI Terminals174
- ISDN Applications for BRI and PRI174
Using System Features177
- Using Alternate or Scheduled Services177
- Turning Services on and off178
  - An Example of How to Turn on a Service Manually179
- Turning Services on and off Using Feature Codes180
  - Viewing the Active Services from a Two-Line Display Telephone181
  - Viewing the Active Services from a One-Line Display Telephone181
- Using Passwords183
- Using Special Telephones186
- Using Set Lock190
- Changing Set Lock Programming for a Telephone191
- Using an Auxiliary Ringer191
  - Turning the Auxiliary Ringer for a Telephone on or off191
- Using Host System Dialing Signals192
- Using Your Norstar System from an External Location196
- Tones199
- Using Class of Service (COS) Passwords199
  - Changing Your Class of Service200
- Programming Automatic Time and Date201
General System Features203
- Set Profile203
- Line Profile203
- Pulse or Tone Dialing203
- Disconnect Supervision204
- Hunt Groups204
- Internal Numbers204
- Line Assignment204
- Target Line205
- Line Pools206
- Overflow Call Routing206
- M7100 Telephone206
Troubleshooting211
- Using the Alarm Telephone211
- Reporting and Recording Alarm Codes211
- Testing the Telephone211
  - Testing the Telephone Display212
  - Testing the Telephone Buttons212
- Testing the Speaker in the Telephone Handset213
- Testing the Telephone Headset213
- Testing the Telephone Speaker213
- Testing the Power Supply to a Telephone214
Common Feature Displays215
- No Free Lines218
Index221

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