Nortel Modular ICS 4.0 - Modular ICS 4.0 System Coordinator Guide P0881591 Issue

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52 / Answering calls

Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01

p0881591.book Page 52 Wednesday, August 19, 1998 6:43 PM

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Default Chapter3
- Table of Contents3
Getting Started with Norstar13
- Using this Guide13
- Understanding Programming14
- Before You Start15
- What You'll Need to Do Programming15
- Using Buttons16
  - Using the Buttons under the Display17
  - The Programming Overlay18
- A Map for Working in Programming19
- Starting and Ending a Session23
- Ending a Session23
Frequently Used Programming Operations25
- Changing the Time and Date on the Display25
- Programming Automatic Time and Date28
- Adding or Changing a System Speed Dial29
- Changing the Name of a Telephone32
- Changing the Name of a Line34
- Making Changes to Call Forward no Answer35
- Making Changes to Call Forward on Busy37
- Making Changes to Do Not Disturb on Busy38
- What Would You Like to Do Next40
Answering Calls41
- Answering Incoming Calls with Hunt Groups41
- Answering an Incoming Call41
- Answering Calls at a Prime Telephone43
- Using a Central Answering Position (CAP) Module43
  - Customizing Your CAP Module44
  - Monitoring Telephones with the CAP Module45
- Release Button45
- Hearing Aid Compatibility45
- Viewing Information about a Call on the Display46
- Picking up a Call Ringing at Another Telephone49
- Creating a Conference Call53
- Listening to a Call as a Group57
  - Canceling Group Listening57
- Using Handsfree/Mute57
- Turning Privacy on or off for a Call61
  - Creating a Conference by Releasing Privacy62
  - Making a Call Private62
- Checking Call Length Using Call Duration Timer62
- Disconnecting by Accident63
- Time63
- Modular ICS 4.0 System Coordinator Guide P0881591 Issue64
Making Calls65
- Do Not Disturb66
- Choosing a Line Using a Line Button67
- Line Pools67
- Changing How You Dial Your Calls69
- When the Internal Number You Have Called Is Busy70
Time Savers for Making Calls75
- Storing a Number on a Memory Button for Autodial75
- Using Last Number Redial77
- Preventing a Telephone from Using Last Number Redial78
- Using Speed Dial79
- Making a Speed Dial Call79
  - Changing and Adding System Speed Dials79
  - Adding or Changing User Speed Dial80
- Using Saved Number Redial81
  - Saving a Number81
  - Dialing a Saved Number82
- Preventing a Telephone from Using Saved Number Redial82
Handling Many Calls at Once85
- Using Hold85
- Using Call Queuing86
Transferring Calls87
- Using the Transfer Feature87
- Using Camp-On90
- Parking a Call91
  - Retrieving a Parked Call92
  - Using Call Park92
- Using Callback94
Forwarding Your Calls95
- Forwarding Your Calls to Another Norstar Telephone95
- Line Redirection99
Communicating in the Office107
- Paging107
- Sending Messages110
  - Sending a Message110
  - Canceling a Message You Have Sent112
- Viewing Your Messages112
- Using Voice Call116
Tracking Your Incoming Calls119
- Using Call Log119
- Using Voice Mail126
Customizing Your Telephone127
- Finding out What a Button Does Using Button Inquiry127
- Making the Display Darker or Lighter Using Contrast Adjustment127
- Changing the Language on the Display128
- Programming a Feature Code Onto a Memory Button128
  - Programming Feature Buttons129
  - Erasing a Feature Button129
- Applying Button Cap Labels130
  - Types of Button Caps131
- Identifying the Telephones131
- Norstar Default Button Assignments132
- Rules of Default Button Assignment132
- Moving Line Buttons136
- Changing the Type of Ring137
- Adjusting the Ring Volume137
- Hiding the Message or Calls Indication137
  - Restoring the Messages and Calls Indication138
User Preferences139
- Using User Preferences139
Programming Hunt Groups147
- Adding or Removing Members from a Group148
  - Moving Members of a Group150
- Assigning or Unassigning Lines to a Group150
- Setting the Distribution Mode151
- Setting the Hunt Delay153
- Programming Busy Line Setting154
- Programming the Queue Time-Out155
- Programming the Overflow Set156
- Setting the Name157
- Modular ICS 4.0 System Coordinator Guide P0881591 Issue158
Telephone Features159
- Installing Norstar Telephones159
- Naming a Telephone or a Line161
- Moving Telephones161
- Stopping Calls from Ringing at Your Telephone Using Do Not Disturb (DND)162
- Using Background Music163
  - Turning Background Music off163
ISDN PRI and BRI165
- Isdn Pri165
- ISDN PRI Features166
- Isdn Bri170
  - Line Access from an ISDN Terminal171
- ISDN BRI Features171
  - Network Name Display for BRI171
  - Name and Number Blocking for BRI172
- Service Provider Features172
- ISDN BRI Terminals174
- ISDN Applications for BRI and PRI174
Using System Features177
- Using Alternate or Scheduled Services177
- Turning Services on and off178
  - An Example of How to Turn on a Service Manually179
- Turning Services on and off Using Feature Codes180
  - Viewing the Active Services from a Two-Line Display Telephone181
  - Viewing the Active Services from a One-Line Display Telephone181
- Using Passwords183
- Using Special Telephones186
- Using Set Lock190
- Changing Set Lock Programming for a Telephone191
- Using an Auxiliary Ringer191
  - Turning the Auxiliary Ringer for a Telephone on or off191
- Using Host System Dialing Signals192
- Using Your Norstar System from an External Location196
- Tones199
- Using Class of Service (COS) Passwords199
  - Changing Your Class of Service200
- Programming Automatic Time and Date201
General System Features203
- Set Profile203
- Line Profile203
- Pulse or Tone Dialing203
- Disconnect Supervision204
- Hunt Groups204
- Internal Numbers204
- Line Assignment204
- Target Line205
- Line Pools206
- Overflow Call Routing206
- M7100 Telephone206
Troubleshooting211
- Using the Alarm Telephone211
- Reporting and Recording Alarm Codes211
- Testing the Telephone211
  - Testing the Telephone Display212
  - Testing the Telephone Buttons212
- Testing the Speaker in the Telephone Handset213
- Testing the Telephone Headset213
- Testing the Telephone Speaker213
- Testing the Power Supply to a Telephone214
Common Feature Displays215
- No Free Lines218
Index221

Nortel Modular ICS 4.0 - Modular ICS 4.0 System Coordinator Guide P0881591 Issue

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