C
C-3 Troubleshooting
The Fiery does not respond
to a Print command.
• Make sure the Fiery was not disconnected.
If the administrator or operator has selected Suspend Printing on the C9800 Control
Panel or Command WorkStation/Command WorkStation LE to interrupt printing,
your print job will not resume until someone selects Resume Printing from the
Functions menu on the Control Panel or clicks the function key on Command
WorkStation/Command WorkStation LE.
• Make sure the Fiery is selected as the current printer.
Before printing, you must select the Fiery as the current printer from your Windows
computer, Mac OS computer, or UNIX workstation.
• Make sure the printer is switched on.
Someone may have turned the printer off, or the Power Saver mode function may have
engaged.
• If you are printing over an IPX (Novell) network, verify through the PCONSOLE utility
that the job was sent to the Novell queue and that the queue is being used by the Fiery.
• Make sure the job does not contain a PostScript error.
Contact the operator, or use Fiery Spooler to check job status. In Fiery Spooler, a job
containing a PostScript error appears in red.
To obtain information on the PostScript error, make sure the Print to PS Error option
is set to Yes in Fiery Setup. For more information, see Chapter 4 of the
Configuration Guide.
You cannot print with
QuarkXPress 3.32 using the
PSPrinter 8.7.2 driver on a
Mac OS computer.
• Remove the file called Balloon Help from your QuarkXPress application folder and
restart QuarkXPress.
If this happens Try this
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