C
C-2 Troubleshooting
General printing problems
If this happens Try this
You cannot connect to
the Fiery.
• Make sure the C9800 is not being calibrated from the Control Panel.
If the Fiery is being calibrated from the Control Panel, you can select it in the Chooser,
but you cannot connect to it. This ensures that only one person is calibrating the Fiery
at any time and that print jobs do not use unexpected calibration.
You cannot select or view
one of the queues.
• Request that your system administrator enable the queue in Setup.
You cannot connect to
the Fiery from a Windows
computer with Command
WorkStation or the
Fiery utilities.
• Make sure the connection is configured correctly.
For instructions, see Chapter 1 of the User Software Installation Guide.
Printing seems to take too
long.
• Print to a queue instead of to the Direct connection.
When you print to a queue, the job is stored on the Fiery until it can be processed and
printed; when you print to the Direct connection, the job cannot be sent to the Fiery
until the previous job is finished processing, so you must wait longer to use your
computer.
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