Oki ES6450 - Troubleshooting (Monitoring Tool)

Useful software
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3 Check the printer to be deleted, and click [Delete].
Troubleshooting (Monitoring Tool)
 Please check the following explanation and "Frequently Asked Questions (FAQs)" on your smartphone app or the
website.
 If the problem persists, contact your dealer.
 For problems arising from the application, contact the application development company.
When firmware update has failed
Cause Solution Reference
The connection with the server has failed.
Check your Internet connection environment.
-
The admin password that you input is
incorrect.
Check the admin password. -
The printer is powered on. Power on the printer, enter the standby mode, and
run the update again.
-
The printer is not connected.
Connect the printer.
-
The printer is being used.
Update the firmware after the printer has stopped.
-
An error occurred in the printer (No toner,
paper jam, etc.).
Update the firmware after the error has been cleared. -
When driver installation or update has failed in Windows 7/Server 2008/Server 2008 R2
Cause Solution Reference
Microsoft update "KB4474419" is not
applied.
Please apply Microsoft update "KB4474419".
For details, check the "Frequently Asked Questions
(FAQs)" on the website.
Website