Oki ES6450 - Troubleshooting for the Paper

Troubleshooting
- 378 -
Symptom
Cause
Solution
Reference
The IP address is
incorrect.
Check the IP address of this machine and
correct it if needed.
Printing the menu
map
(configuration)
(P.
86)
The LAN cable is
disconnected.
Check connection of the LAN cable.
Connecting the
LAN cable(P.36)
"Yellow Toner
Cartridge Is Not
Installed
Correctly/Reset It
Correctly. (Error Code:
544)" is repeatedly
displayed.
Toner consumption is
high, and it is being
used in a condition
where the supply from
the toner cartridge is
insufficient.
Change the settings to the following: Moisture
Control: Mode 2; Quiet Mode: On.
To print with low toner consumption, please
restore the settings. (The factory default
settings are as follows: Moisture Control: Off;
Quiet Mode: Off)
Menu list(P.102)
Troubleshooting for the paper
 Please check the following explanation and "Frequently Asked Questions (FAQs)" on the website or your smartphone
application.
 If the problem persists, contact your dealer.
Symptom Cause Solution Reference
 Paper jams occur
frequently.
 Multiple sheets of
paper are pulled
in
simultaneously.
 The paper is
pulled in an
inclined direction.
This machine is tilted.
Install it on a stable and flat surface.
-
The paper is either too
thin or too thick.
The paper is either too thin or too thick. Use the
paper applicable to this machine.
Applicable
paper(P.72)
The paper is moist or
charged with static
electricity.
Use the paper stored at appropriate
temperature and humidity.
Storing
paper(P.83)
The paper is wrinkled,
folded or curled.
Use the paper applicable to this machine.
Straighten the paper if it is curled.
Applicable
paper(P.72)
The paper has had its
reverse side printed.
Already printed paper cannot be printed again
from Tray 1/2/3/4.
Print from the MP tray.
-
The paper is not
aligned yet.
Shuffle the paper well, and load the paper with
the top, bottom, left and right aligned.
Loading
paper(P.72)
Load only one sheet of
paper.
Load multiple sheets of paper. -
Additional paper is
loaded in the tray while
the existing paper is
kept as it is.
Remove the existing paper in the tray, and load
the paper again together with the new one with
the top, bottom, left and right aligned.
Loading
paper(P.72)
The paper is not
loaded straight.
Align the paper with the paper guide and paper
stopper of Tray 1/2/3/4.
Align the paper with the manual feeder guide of
the MP tray.
Loading
paper(P.72)
The envelope is
loaded in a wrong
orientation.
Load the envelope again correctly.
Loading
paper(P.72)
Envelopes are sticked
together.
Shuffle the envelopes well, or stack them one
by one.
-
Load paper with a
paper weight of
221-256 g/m
2
,
envelope or labels in
Tray 1/2/3/4.
Load paper with a paper weight of 221-256
g/m
2
, envelope or labels in the MP tray.
Paper applicable
to each tray(P.76)