Oki ES6450 - Troubleshooting

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Troubleshooting

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Troubleshooting

When an error message appears on the display ................................... 326

When paper is jammed .......................................................................... 337

Trouble with printing ............................................................................... 355

Troubleshooting for printing results ........................................................ 362

Software troubleshooting ....................................................................... 374

Troubleshooting for this machine and paper .......................................... 375

Main Page

Table of Contents2
Getting Started6
Safety Precautions7
General Cautions8
Preface10
Trademarks11
About this Manual12
About the Description12
Features of this Machine14
Connecting to the PC after Preparing this Machine15
Installation16
Installation Environment16
Installation Space16
Unpacking18
Checking Accessories20
Installing the Starter Toner Cartridge21
Installing Options22
Installing the Wireless LAN Module22
Installing the Expansion Tray Unit24
Installing the Dedicated Caster Stand27
Connecting the Power Cord33
About the Power Supply33
Loading Paper in the Tray34
Connecting Via a Wired LAN36
Connecting the LAN Cable36
Setting the IP Address, Etc36
Connecting Via a Wireless LAN41
Connection Form41
Connecting Via an Access Point (Infrastructure)42
Connecting Directly with this Machine (AP Mode)53
Connecting Via USB58
Installing Software on a PC59
For Windows59
For Macos63
Setting the Printer Driver64
Basic Operations67
Parts Identification68
Front68
Inside the Main Unit69
Back70
Turning the Power On/Off71
Turning the Power on71
Turning the Power off71
Loading Paper72
Procedure for Loading Paper72
Applicable Paper72
Inapplicable Paper74
Paper Precautions by Type74
Paper Applicable to each Tray76
Loading Paper in Tray 176
Loading Paper in Tray 2/3/4 (Optional)78
Loading Paper in the MP Tray80
Setting Paper Information on the Operator Panel81
Storing Paper83
Setting the Output bin84
Output Tray84
Rear Output Tray85
Checking the Configuration86
Printing the Menu Map (Configuration)86
Confirming on the Operator Panel87
How to Use Levers L1 and L288
Changing Settings from the Operator Panel90
Parts Identification of the Operator Panel91
Adjusting the Display Orientation92
Inputting Text93
Changing Settings94
Setting Menu Display94
Setting with the Short Menu (Fn Key)94
Adjusting the Buzzer Volume97
Setting the Power Save Function98
Setting the Time that Elapses before Entering the Power Save Mode98
Setting the Time that Elapses before Entering the Sleep Mode98
Restrictions of the Power Save Function99
Turning off the Power Automatically (Auto Power Off)99
Setting the Time that Elapses before Entering the Auto Power off Mode101
Menu List102
Printing130
Printing from a PC131
For Windows PCL Printer Driver131
For Windows PS Printer Driver131
For Macos132
Screens and Functions of the Printer Driver133
Windows PCL Printer Driver133
Windows PS Printer Driver135
Macos Printer Driver137
How to Open the Printer Folder142
Printing on Various Types of Paper143
Printing on Envelopes143
Printing on Labels145
Printing on Long Paper147
Printing on Irregular-Sized Paper (Custom Size)149
Printing Methods152
Printing One Sheet at a Time Manually152
Enlarging/Reducing to Fit the Specified Media Size153
Printing by Enlargement/Reduction154
Printing Only the Cover from Another Tray154
Booklet Printing155
Printing a Poster by Dividing a Document156
Inserting and Printing a Watermark Text (Watermark)157
Printing Overlaid Text or Logos (Overlay Printing)158158
Outputting to a File Without Printing on Paper159
Printing Frequently Used Documents Without Using a PC160
Printing an Email Attachment162
Printing in Economy Mode163
Printing on both Sides of Paper163
Printing in the Toner Save Mode164
N-In-1 Printing165
Printing as an Image (Image)166
Color Setup167
Printing Color Data in Monochrome167
Color Matching in the Printer Driver168
Simulating Print Results169
Printing with Color Separation170
Adjusting Registration Manually170
Adjusting the Density Manually171
Adjusting the Color Balance (Density)171
Changing Mono Print Mode172
Adjustment with Utilities172
Refining Your Finishing173
Printing Sharper Photos173
Printing with the Specified Print Resolution173
Printing by Correcting Fine Lines174
Printing by Specifying the Font to Use175
Changing Black Finishing177
Blurring White Streaks between Text and Background (Black Overprint)178
Inconspicuous White Streaks in Color Superposition (Trapping Function)178
Useful Functions180
Printing with Multiple Pages Sorted into One Complete Set (Collate)180
Printing from the Last Page of Your Document181
Printing by Automatically Selecting a Tray for the Specified Paper181
Switching Tray Automatically at Running out of Paper182
Changing Default Settings of the Printer Driver184
Printing with Frequently Used Settings Registered in the Printer Driver184
Printing Data Stored in this Machine186
Printing Data from a USB Memory186
Printing QR Code or Barcode188
Printing PS Errors189
Editing Margins189
Correcting the Print Position of the Tray189
Printing with Print Data Encrypted and Password Set (Private Print)190
Canceling the Printing193
Management of this Machine195
Admin Password196
Checking the Factory Default Admin Passwords196
Inputting the Factory Default Admin Passwords198
Changing the Admin Password199
Changing Settings of Admin Setup201
Web Page (Managing this Machine from a PC)202
Opening the Web Page202
Logging in as an Administrator202
Changing Admin Password (Web Page)203
Checking/Changing the State of this Machine204
Saving Configurations205
Communication Encryption (SSL/TLS)206
Using IPP208
Communication Encryption (Ipsec)209
Using the Access Control Function (IP Filter) with the IP Address210
Using the Access Control Function with the MAC Address211
Notifying Errors Via E-Mail211
Using Snmpv3212
Using IEEE802.1X (Wired LAN)212
Setting IEEE802.1X (Wireless LAN)214
Connecting to a Wireless LAN (WPA/WPA2-EAP)215
Setting the LDAP Server216
Setting E-Mail Receiving (Web Page)217
Setting the Power Save Mode (Web Page)217
Setting the Sleep Mode (Web Page)218
Setting "Auto Power Off" (Web Page)218
Copying the Setup Information of this Machine to Other Devices218
Setting Items of the Web Page220
User Restriction (Access Control)226
Preparations (for the Administrator)226
Logging into this Machine232
Printing from a PC233
Registering IC Card Information236
Initializing the Settings237
Initializing Network Settings237
Initializing the Flash Memory237
Initializing Settings of this Machine238
Moving/Transporting this Machine239
Moving this Machine239
Shipping this Machine239
Disposal243
Useful Software244
Software List245
Windows Software245
Macos Software245
Applications for Mobile Devices246
Installing Software247
For Windows247
For Macos248
For Mobile Devices248
Monitoring Tool (Windows)249
Registering the Printer249
Updating the Printer Software250
Updating the Printer's Firmware251
Changing Settings of Monitoring Tool252
Deleting the Printer253
Troubleshooting (Monitoring Tool)254
Network Extension255
Displaying Properties of the Printer Driver255
Confirming Settings of this Machine255
Setting Options Automatically256
Uninstalling Network Extension256
Color Swatch Utility257
Printing a Color Sample257
Customizing the Color Sample257
Printing a File in Your Desired Color258
Color Correct Utility259
Changing Palette Colors259
Changing Gamma Values and Hues260
Printing with Tuned Color Settings261
Saving Color Tunning Settings262
Importing Color Tunning Settings263
Deleting Color Tuning Settings263
PS Gamma Adjuster265
Registering a Gamma Adjuster Name265
Printing with Registered Halftone266
Configuration Tool267
Registering this Machine267
Starting the Configuration Tool267
Checking the State of this Machine267
Displaying Print Completion on the PC268
Setting the Network270
Registering ICC Profiles271
Registering Forms (Form Overlay)271
Checking Free Space of Memory/Hard Disk272
Registering the User Name and Password273
Deleting this Machine274
Name and Function of each Screen274
Icon Description277
OKI LPR Utility278
Starting the OKI LPR Utility278
Registering this Machine with the OKI LPR Utility278
Checking the State of the Registered Machine278
Transferring Print Data to the Registered Device279
Printing the same Document from Multiple Registered Devices279
Opening the Web Page of a Registered Device280
Automatically Following the IP Address of the Registered Device280
Setting the Port Number of the Web Page for the Registered Device280
Sending Files to this Machine Registered with the OKI LPR Utility281
Deleting Unnecessary Print Data281
Uninstalling OKI LPR Utility281
Network Card Setup Utility (Macos)282
Setting the IP Address282
Making Web Settings282
Exiting the Network Card Setup Utility282
Print Job Accounting Client283
For Windows283
For Macos284
Printing from a Mobile Device286
Printing from a Mobile Device287
Using the Mobile Print287
Airprint288
Showing Troubleshooting Tips on a Mobile Device291
Troubleshooting for the Mobile Device292
Troubleshooting for Mobile Print292
Troubleshooting for Airprint293
Maintenance294
Precautions for Replacing Consumables295
Service Life and Replacement Cycle of Consumables296
Toner Cartridge296
Image Drum296
Replacing the Black(K) Toner Cartridge and the Waste Toner Box298
Replacing the Toner Cartridge (C/M/Y)301
Replacing the Image Drum303
Service Life and Replacement Cycle of Maintenance Parts306
Belt Unit306
Fuser Unit307
Replacing the Belt Unit308
Replacing the Fuser Unit310
Cleaning the Main Unit and the Parts312
Cleaning the LED Head312
Cleaning the Surface of the Main Unit313
Cleaning the Paper Feed Roller (Tray 1/2/3/4)314
Cleaning the Paper Feed Roller (MP Tray)315
Cleaning the Light-Shielding Film319
Cleaning the Resist Roller320
Updating Software321
For Windows321
For Macos321
Deleting Software322
Uninstalling the Windows Printer Driver322
Uninstalling the Macos Printer Driver322
Firmware Update324
For Windows324
For Macos324
Troubleshooting325
When an Error Message Appears on the Display326
Error Message List327
When Paper Is Jammed337
For the Error Code 370 or 371337
For the Error Code 372340
For the Error Code 380342
For the Error Code 381343
For the Error Code 382 or 385344
For the Error Code 390348
For the Error Code 391, 392, 393 or 394348
For the Error Code 638350
Trouble with Printing355
I Cannot Print355
Troubleshooting for Wired LAN Connection356
Troubleshooting for Wireless LAN Connection357
Troubleshooting for USB Connection360
Troubleshooting for Printing Results362
List of Troubles with Printing Results362
White Streaks Appear in the Vertical Direction365
Printing Is Faint in the Vertical Direction365
Printing Is Light366
White Dots or Lines Appear366
Condensation Occurs on Printed Paper367
Streaks Appear in the Vertical Direction367
Dots and Horizontal Streaks Appear in the Paper Feeding Direction Periodically368
White Area Is Lightly Stained369
Edges of Text Are Blurred369
When Envelopes or Coated Paper Is Printed, the Whole Area Is Thinly Stained370
Toner Comes off When Rubbed370
Uneven Gloss370
Point Stains Appear371
Stains Are Printed371
The Entire Paper Is Printed in Black371
Nothing Is Printed372
White Streaks Occur372
The Peripheral Area Is Dirty372
The Color of Images Does Not Come as Expected373
An Afterimage Printed on the Front Edge of the Paper Is Printed373
Software Troubleshooting374
Troubleshooting for this Machine and Paper375
Troubleshooting for the Machine375
Troubleshooting for the Paper378
When a Power Failure Occurs380
Appendix381
Specifications382
Regulatory Wireless LAN Statements384
Dimensions386
Using the FAQ Guide of this Machine388
Contact Us391
Menu Tree392

Oki ES6450 - Troubleshooting

Table of Contents

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