Printing from a mobile device
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Troubleshooting for AirPrint
This machine may take 2 to 3 minutes to join a network after power-on. Make sure that the machine is connected to
the network before attempting to print.
For macOS or iOS, please update the software to the latest version before printing.
When "No AirPrint Printers Found" is displayed on an iOS device
Cause Solution Reference
Is the machine powered on? Please power this machine on.
If the power is on, turn the power off and then on again to
see if the problem is solved.
Turning the power
on(P.71)
power
Is the machine connected to
the same network as the iOS
Check if this machine is displayed on the iOS print screen.
If this machine is not displayed, check the IP address.
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Unable to print
Cause Solution Reference
Is the machine powered on? Please power this machine on.
If the power is on, turn the power off and then on again to
see if the problem is solved.
Turning the power
on(P.71)
power
Is the machine connected to
the same network as the iOS
Check if this machine is displayed on the iOS print screen.
If this machine is not displayed, check the IP address.
-
Is the latest firmware
installed?
Make sure that the firmware of this machine and the macOS
and iOS software are of the latest versions.
If they are not of the latest versions, please update them to
the latest versions from the website or Apple's website.
-
Is there any paper? Make sure that the out-of-paper message is not displayed.
Error message
list(P.327)
When an error message
appears on the
display(P.326)
Is there any toner? Make sure that the out-of-toner message is not displayed.
Error message
list(P.327)
When an error message
appears on the
display(P.326)
Is AirPrint set to [Enable]? Press the scroll buttons on the operator panel several times
to check the status of [AirPrint]. If [Disable] is displayed,
AirPrint is not available.
-
Is any error displayed? Check the error message.
Error message
list(P.327)
When an error message
appears on the
display(P.326)