Phone support is available during regular office hours under the telephone numbers listed
below.
To speed up the diagnosis of your VersaSync, please send us:
the current product configuration, and
the events log.
Thank you for your cooperation.
5.7.1 Regional Contact
Spectracom operates globally and has offices in several locations around the world. Our
main offices are listed below:
Country Location Phone
France Les Ulis, Cedex +33 (0)1 6453 3980
USA Rochester, NY +1.585.321.5800
Table 5-36:
Spectracom contact information
Additional regional contact information can be found on the Contact Us page of the Spec-
tracom corporate website.
5.8 Return Shipments
Please contact Orolia Technical Support before returning any equipment to Orolia. Tech-
nical Support must provide you with a Return Material Authorization Number (RMA#) prior
to shipment.
When contacting Technical Support, please be prepared to provide your equipment serial
number(s) and a description of the failure symptoms or issues you would like resolved.
Freight to Orolia is to be prepaid by the customer.
344 VersaSync User Manual
APPENDIX
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