Operator's Manual
Issue 14 / Mar 2016
MercuryiPS
©2016 Oxford Instruments NanoScience. All rights reserved.
Page 4
Customer support
Oxford Instruments NanoScience has global customer support facilities that provide a
coordinated response to customer queries. All queries are recorded on our support database
and are dealt with as quickly as possible. If we are not able to answer the query immediately,
we will contact you promptly.
Before contacting a customer support facility, please
ensure that you have referred to the appropriate section of this manual.
check the Mercury website at www.mymercurysupport.com for updates and technical notes.
If you are still unable to resolve the problem, please direct all queries through your nearest
support facility (given on the last page of this manual) and have the following details available:
Product name
iPS
Serial number
A 9 character alphanumeric code (starting with “MM” or “MS” located
on the iPS rear panel.
Application
Firmware
version number
From the home screen tap “Settings”. On the “General” tab page, in
the bottom-left corner, is a number of the form x.x.x(.x) e.g. 1.4.43 or
2.2.6.8. This is the Application firmware version number.
Device Firmware
version number
From the home screen tap “Settings”. Scroll across to the “Devices”
tab. This page is a list of installed devices. The right-hand column
contains the firmware version numbers of the form x.xx e.g. 1.26.
This is the Device (e.g. magnet board) firmware version number.
Contact information
Your name, the name of your company or institution, and how we
can contact you.
Problem
A description of the problem, with as much detail as possible,
including any Alarms log entries.
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