3.1 C
3.1.1 CA (Communication Assistant)
Description
Panasonic Communication Assistant (CA) is a CTI application usable with any telephone (except SIP
extensions). A CTI server is not required to use CA. CA Client has 4 operating modes: Basic
-Express, Pro,
Supervisor, and Operator Console.
• Basic-Express Mode:
Only basic features are available, such as call control.
• Pro Mode:
A pro user can see the presence (phone status and absent message) of other extensions.
• ICD Group Supervisor Mode:
A supervisor can use this feature to monitor users within an ICD group from a PC.
• Operator Console Mode:
An operator or secretary can manage and redirect multiple calls simultaneously with a graphical interface.
Class of Service (COS) Settings
The following CA features can be disabled on a COS basis via system programming:
– Chat
– ICD Group Log Out
CA version 3.0 or later is required to disable these features on a COS basis.
Conditions
• Activation keys are required to enable the application, some of which are preinstalled on the MPR card.
• For details, refer to the documentation for CA.
Installation Manual References
KX-NCP500/KX-NCP1000
3.8.4 First Party Call Control CTI Connection
KX-TDE100/KX-TDE200
3.8.4 First Party Call Control CTI Connection
KX-TDE600
3.10.4 First Party Call Control CTI Connection
PC Programming Manual References
3.4 [1-1] Slot—Card Property - IPCMPR (for KX-NCP500/KX-NCP1000/KX-TDE100/KX-TDE200)/IPCEMPR
(for KX-TDE600)—Port Number—
Built-in Communication Assistant Server
4.12 [2-7-1] Class of Service—COS Settings—CA
6.1 [4-1-1] Wired Extension—Extension Settings—Option 9— Built-in Communication Assistant
6.10 [4-2-1] Portable Station—Extension Settings—Option 9— Built-in Communication Assistant
Feature Manual References
3.1.23 COS (Class of Service)
32 Feature Manual Document Version 2013-05
3.1.1 CA (Communication Assistant)
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