1.8.3 Call Monitor
Description
Allows an extension user to listen to a busy extension user’s existing conversation. The user can hear the
conversation, but the user’s voice is not heard. If desired, interrupting the call to establish a three-party
conference call is available.
Conditions
• COS programming determines extension users who can use this feature.
• This feature is available only when the busy extension is in a conversation with another extension or outside
party.
• This feature does not work when the busy extension is in one of the following conditions:
a. Executive Busy Override Deny (® 1.8.2 Executive Busy Override) or Data Line Security (®
1.11.5 Data Line Security) has been set.
b. While receiving OHCA (® 1.8.4.3 Off-hook Call Announcement (OHCA)) or Whisper OHCA (®
1.8.4.4 Whisper OHCA).
c. During a Conference call (® 1.14.1 Conference Features).
d. During a doorphone call (® 1.17.1 Doorphone Call).
e. While Live Call Screening (LCS) or Two-way Record is activated (® 1.24.3 Voice Mail DPT (Digital)
Integration).
f. During Consultation Hold.
• This feature stops when the busy extension user presses the following buttons during a conversation (®
1.20.1 Fixed Buttons and 1.20.2 Flexible Buttons):
– FLASH/RECALL button
– HOLD button
– TRANSFER button
– CONF (Conference) button
– DSS button
– EFA button
– Two-way Record button
– Two-way Transfer button
– One-touch Two-way Transfer button
– Voice Mail (VM) Transfer button
PC Programming Manual References
4.10 [2-6-3] Numbering Plan—B/NA DND Call Feature— Call Monitor
4.11 [2-7-1] Class of Service—COS Settings—Extension Feature— Call Monitor
6.1 [4-1-1] Wired Extension—Extension Settings
→Option 2— Data Mode
→Option 3— Executive Override Deny
6.10 [4-2-1] Portable Station—Extension Settings—Option 3— Executive Override Deny
Feature Guide References
2.2.1 Class of Service (COS)
120 Feature Guide
1.8.3 Call Monitor
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