Table of Contents
1 Call Handling Features ..........................................................................13
1.1 Incoming Call Features ...................................................................................................14
1.1.1 Incoming Trunk Call Features ........................................................................................14
1.1.1.1 Incoming Trunk Call Features—SUMMARY ...............................................................14
1.1.1.2 Direct In Line (DIL) ......................................................................................................18
1.1.1.3 Direct Inward Dialling (DID)/Direct Dialling In (DDI) ....................................................20
1.1.1.4 Multiple Subscriber Number (MSN) Ringing Service ...................................................23
1.1.1.5 Calling Line Identification (CLI) Distribution .................................................................26
1.1.1.6 Intercept Routing .........................................................................................................28
1.1.1.7 Intercept Routing—No Destination ..............................................................................33
1.1.2 Internal Call Features .....................................................................................................34
1.1.2.1 Internal Call Features—SUMMARY ............................................................................34
1.1.2.2 Internal Call Block ........................................................................................................36
1.1.3 Incoming Call Indication Features ..................................................................................38
1.1.3.1 Incoming Call Indication Features—SUMMARY .........................................................38
1.1.3.2 Ring Tone Pattern Selection ........................................................................................39
1.1.3.3 Call Waiting .................................................................................................................41
1.2 Receiving Group Features .............................................................................................43
1.2.1 Idle Extension Hunting ...................................................................................................43
1.2.2 Incoming Call Distribution Group Features ....................................................................45
1.2.2.1 Incoming Call Distribution Group Features—SUMMARY ............................................45
1.2.2.2 Group Call Distribution ................................................................................................49
1.2.2.3 Outside Destinations in Incoming Call Distribution Group ...........................................53
1.2.2.4 Queuing Feature ..........................................................................................................55
1.2.2.5 VIP Call ........................................................................................................................58
1.2.2.6 Overflow Feature .........................................................................................................59
1.2.2.7 Log-in/Log-out .............................................................................................................61
1.2.2.8 Supervisory Feature ....................................................................................................64
1.3 Call Forwarding (FWD)/Do Not Disturb (DND) Features ..............................................66
1.3.1 Call Forwarding (FWD)/Do Not Disturb (DND) ...............................................................66
1.3.1.1 Call Forwarding (FWD)/Do Not Disturb (DND)—SUMMARY ......................................66
1.3.1.2 Call Forwarding (FWD) ................................................................................................67
1.3.1.3 Do Not Disturb (DND) ..................................................................................................71
1.3.1.4 FWD/DND Button, Group FWD Button ........................................................................73
1.4 Answering Features ........................................................................................................76
1.4.1 Answering Features .......................................................................................................76
1.4.1.1 Answering Features—SUMMARY ...............................................................................76
1.4.1.2 Line Preference—Incoming .........................................................................................77
1.4.1.3 Call Pickup ...................................................................................................................78
1.4.1.4 Hands-free Answerback ..............................................................................................80
1.5 Making Call Features ......................................................................................................82
1.5.1 Predialling .......................................................................................................................82
1.5.2 Automatic Extension Release ........................................................................................83
1.5.3 Intercom Call ..................................................................................................................84
1.5.4 Trunk Call Features ........................................................................................................86
1.5.4.1 Trunk Call Features—SUMMARY ...............................................................................86
1.5.4.2 Emergency Call ...........................................................................................................87
1.5.4.3 Account Code Entry .....................................................................................................88
1.5.4.4 Dial Type Selection ......................................................................................................90
1.5.4.5 Reverse Circuit ............................................................................................................92
1.5.4.6 Trunk Busy Out ............................................................................................................93
1.5.4.7 Pause Insertion ............................................................................................................94
8 Feature Guide
Table of Contents