1.13.3 Call Splitting
Description
During a conversation, an extension user can call another extension while putting the original party on
Consultation Hold. The extension user can then alternate between the two parties and/or connect the original
party with the third party.
Conditions
• Consultation Hold: a condition that a party is in, when an extension is calling other parties in order to
perform Call Transfer, Conference, or Call Splitting.
In Consultation Hold, the original call is treated as if it is on hold, allowing the extension to call a third party
all on one line. In Call Hold, the party on hold and the third party are connected to the extension using
separate lines.
• When the extension user is having a conversation with one party, the other party is in consultation hold.
User Manual References
1.4.3 Talking to Two Parties Alternately (Call Splitting)
Feature Guide 171
1.13.3 Call Splitting
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