10 Feature Guide
Table of Contents
1 Call Handling Features......................................................................... 15
1.1 Incoming Call Features..................................................................................................16
1.1.1 Incoming Trunk Call Features ..........................................................................................16
1.1.1.1 Incoming Trunk Call Features—SUMMARY .................................................................................................... 16
1.1.1.2 Direct In Line (DIL) .......................................................................................................................................... 20
1.1.1.3 Direct Inward Dialling (DID)/Direct Dialling In (DDI) ........................................................................................ 22
1.1.1.4 Multiple Subscriber Number (MSN) Ringing Service ...................................................................................... 25
1.1.1.5 Calling Line Identification (CLI) Distribution..................................................................................................... 28
1.1.1.6 Intercept Routing ............................................................................................................................................. 30
1.1.1.7 Intercept Routing—No Destination.................................................................................................................. 35
1.1.2 Internal Call Features.......................................................................................................36
1.1.2.1 Internal Call Features—SUMMARY ................................................................................................................ 36
1.1.2.2 Internal Call Block............................................................................................................................................ 38
1.1.3 Incoming Call Indication Features.................................................................................... 40
1.1.3.1 Incoming Call Indication Features—SUMMARY ............................................................................................. 40
1.1.3.2 Ring Tone Pattern Selection............................................................................................................................ 41
1.1.3.3 Call Waiting ..................................................................................................................................................... 43
1.2 Receiving Group Features ............................................................................................45
1.2.1 Idle Extension Hunting .....................................................................................................45
1.2.2 Incoming Call Distribution Group Features ......................................................................47
1.2.2.1 Incoming Call Distribution Group Features—SUMMARY................................................................................ 47
1.2.2.2 Group Call Distribution .................................................................................................................................... 51
1.2.2.3 Outside Destinations in Incoming Call Distribution Group............................................................................... 55
1.2.2.4 Queuing Feature.............................................................................................................................................. 57
1.2.2.5 VIP Call............................................................................................................................................................ 60
1.2.2.6 Overflow Feature ............................................................................................................................................. 61
1.2.2.7 Log-in/Log-out ................................................................................................................................................. 64
1.2.2.8 Supervisory Feature........................................................................................................................................ 67
1.3 Call Forwarding (FWD)/Do Not Disturb (DND) Features.............................................69
1.3.1 Call Forwarding (FWD)/Do Not Disturb (DND).................................................................69
1.3.1.1 Call Forwarding (FWD)/Do Not Disturb (DND)—SUMMARY .......................................................................... 69
1.3.1.2 Call Forwarding (FWD) .................................................................................................................................... 70
1.3.1.3 Do Not Disturb (DND)...................................................................................................................................... 74
1.3.1.4 FWD/DND Button, Group FWD Button............................................................................................................ 76
1.4 Answering Features.......................................................................................................79
1.4.1 Answering Features .........................................................................................................79
1.4.1.1 Answering Features—SUMMARY................................................................................................................... 79
1.4.1.2 Line Preference—Incoming ............................................................................................................................. 80
1.4.1.3 Call Pickup....................................................................................................................................................... 81
1.4.1.4 Hands-free Answerback .................................................................................................................................. 83
1.5 Making Call Features .....................................................................................................85
1.5.1 Predialling ........................................................................................................................85
1.5.2 Automatic Extension Release ..........................................................................................86
1.5.3 Intercom Call ....................................................................................................................87
1.5.4 Trunk Call Features ..........................................................................................................89
1.5.4.1 Trunk Call Features—SUMMARY.................................................................................................................... 89
1.5.4.2 Emergency Call ............................................................................................................................................... 90
1.5.4.3 Account Code Entry ........................................................................................................................................ 91
1.5.4.4 Dial Type Selection .......................................................................................................................................... 93
1.5.4.5 Reverse Circuit ................................................................................................................................................ 95
1.5.4.6 Trunk Busy Out ................................................................................................................................................ 96
1.5.4.7 Pause Insertion................................................................................................................................................ 97
1.5.4.8 Host PBX Access Code (Access Code to the Telephone Company from a Host PBX) .................................. 98
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