Panasonic KX-TDA30

1.2 Receiving Group Features
Feature Guide 47
1.2.2 Incoming Call Distribution Group Features
1.2.2.1 Incoming Call Distribution Group Features—SUMMARY
Description
An incoming call distribution group is a group of extensions programmed through system programming.
→ 2.9.13 [3-5-4] Incoming Call Distribution Group—Member
→ [620] Incoming Call Distribution Group Member
An incoming call distribution group receives calls directed to the group. Each incoming call distribution group
has a floating extension number (default: 6 + two-digit group number).
Incoming calls directed to an incoming call distribution group are distributed to the member extensions in
the group using a distribution method. When a preprogrammed number of extensions in the group are busy,
the incoming calls can wait in a queue.
Each incoming call distribution group and member extensions can be programmed as desired to handle
incoming calls. Calls to the group can be monitored by an extension assigned as a supervisor.
2.9.10 [3-5-1] Incoming Call Distribution Group—Group Settings
→ Main
→ Overflow Queuing Busy
→ Overflow No Answer
→ Miscellaneous
*1
:
→ [622] Incoming Call Distribution Group Floating Extension Number
*2
:
→ [623] Incoming Call Distribution Group Name
*3
:
→ [624] Incoming Call Distribution Group Distribution Method
*4
:
→ [632] Maximum Number of Agents
*5
:
→ [628] Queuing Call Capacity
*6
:
→ [629] Queuing Hurry-up Level
*7
:
→ [626] Overflow Time
*8
:
→ [625] Destination for Overflow Time Expiration/[627] Destination When All Busy
*9
:
The tenant number is required to determine the time mode (day/lunch/break/night) (→ 2.2.4 Time
Service) and the music source (for Music on Hold) for each group.
Programming Item Example for Incoming Call Distribution Group 1 with
Diagram
A through F in the table are described in the following diagram.
Group
No.
1
2
3
:
3
Max.
Queuing
Call
Capacity
*5
Hurry-up
Level
*6
3
8
Overflow
Time
*7
60
90
Tenant
No.
*9
1
5
Overflow Destination
*8
Day
100
200
...
...
...
...
...
...
Night
100
200
Group
Name
*2
Sales
Engineering
Floating
Extn. No
.
*1
601
602
Distribution
Method
*3
Ring
UCD
ABCDEF
5
11
Max. No. of
Busy
Extensions
*4