Panasonic KX-TDA30

1.2 Receiving Group Features
48 Feature Guide
1. Group Call Distribution [→ 1.2.2.2 Group Call Distribution]
Incoming calls are distributed using one of the following methods:
2. Queuing Feature [→ 1.2.2.4 Queuing Feature]
If a preprogrammed numbers of extensions in an incoming call distribution group are busy, a
preprogrammed number of additional calls can wait in a queue.
While calls are waiting in the queue, an outgoing message (OGM) or Music on Hold can be sent to the
waiting callers.
*10
:
→ 1.2.2.4 Queuing Feature
*11
:
→ 1.2.2.8 Supervisory Feature
*12
:
→ 1.2.2.7 Log-in/Log-out
Distribution Method Description
Uniform Call Distribution
(UCD)
Calls are distributed evenly to a different extension each time a call is
received.
Priority Hunting An idle extension is searched for in the specified order, always
starting from the same location.
Ring All extensions in the incoming call distribution group ring
simultaneously.
Incoming Call
Distribution Group 1
(Floating extension no.: 601;
Name: Sales)
Log-outLog-in
Extn.
101
Extn.
102
Extn.
103
Extn.
104
Extn.
105
Extn.
105
Supervisor Extension
Extn.
100
Calls arriving at incoming call
distribution group 1.
Queuing Feature
Five calls are
waiting in a queue.
Monitors or controls the
incoming call distribution
group status.
4
5
8
9
1
2
3
Group Call Distribution
Calls are distributed by the
assigned method.
(Only three extensions
[agents] can answer the
call for Busy on Busy.)
Overflow Feature
a) Sends a busy tone (Busy on Busy), or
b) Redirects to the overflow destination.
Manual Queue Redirection
The longest waiting call in a queue
can be redirected to the overflow
destination by pressing the Hurry-up
button. The button shows the Hurry-
up status.
D
E
F
B
A
C
*
11
*
12
*
10
6
7